Privacy Policy

Our Commitment to Your Privacy

At Physics Lab, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to maintaining the trust you place in us by protecting your data with industry-standard security measures.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Fill out contact forms or inquiry forms on our website
Subscribe to our newsletters or communications
Request information about our services
Communicate with us via email or phone
Participate in surveys or feedback forms

This information may include your name, email address, phone number, company name, project details, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

IP address and geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source
Date and time of visits
Clickstream data and navigation patterns

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our website. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

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Service Delivery: To provide, maintain, and improve our physics simulation services, respond to your inquiries, and fulfill your requests
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Communication: To send you important updates, technical notices, security alerts, and support messages
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Marketing: To send you promotional materials, newsletters, and information about services that may interest you (with your consent)
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Analytics and Improvement: To analyze website usage, understand user preferences, and improve our website and services
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Security and Fraud Prevention: To protect against unauthorized access, maintain data security, and prevent fraudulent activities
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Legal Compliance: To comply with applicable laws, regulations, and legal processes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given explicit permission for us to process your data for specific purposes
Contract Performance: Processing is necessary to fulfill our contractual obligations to you
Legitimate Interests: Processing serves our legitimate business interests while not overriding your privacy rights
Legal Obligation: Processing is required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

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Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, under strict confidentiality agreements
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Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business
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Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety
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With Your Consent: When you explicitly authorize us to share your information with specific third parties

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Strict access controls and authentication procedures
Employee training on data protection and privacy practices
Secure server infrastructure with monitoring and backup systems
Regular software updates and security patches

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Meeting legal, accounting, or reporting requirements
Resolving disputes and enforcing our agreements
Providing ongoing services you have requested
Maintaining business records and archives

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

You have important rights regarding your personal data. Depending on your location, these rights may include:

Right to Access

Request copies of your personal data and information about how we process it

Right to Rectification

Request correction of inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Data Portability

Receive your data in a structured, commonly used format and transfer it to another service

Right to Object

Object to processing of your data for direct marketing or other purposes

Right to Restrict Processing

Request limitation of how we process your data under certain conditions

Right to Withdraw Consent

Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on third-party links or use third-party services, you leave our website and our Privacy Policy no longer applies. We cannot control or be held responsible for the content, privacy policies, or practices of third-party sites.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, we transfer your data to the United States and process it there. By using our services, you consent to this transfer and processing.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Questions or Concerns?

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Physics Lab
3967 Newton Drive, Science Park
Cambridge, MA 02138
Phone: +1 (617) 528-9347
Email: info@physics-la-b.com

Contact Information